TLDR: Most higher education ServiceNow instances drift after go-live. The instance you are running stops matching the platform you bought, and that gap has a name: platform debt. It is not a failed implementation. It is a balance you stopped servicing. This piece breaks down the six sources of platform debt, why higher education accrues it faster than almost anyone (four of the six causes are organizational, not technical), and how an Instance Health Assessment turns the prob

The instinct of every higher education CIO is to consolidate. Replace Banner. Replace PeopleSoft. Replace Workday and Salesforce and the seventeen point solutions that crept in during the pandemic. The instinct is wrong. There is a different pattern, and it is what ServiceNow actually does well. Every CIO who inherits a higher education technology estate eventually arrives at the same instinct. Replace it. Banner has to go. PeopleSoft has to go. Then Workday, Salesforce, Slat