Is Your ServiceNow Platform Working as Hard as You Are?
Most institutions underutilize their ServiceNow investment. A technology health check identifies what’s working, what’s not, and where untapped capabilities could transform your operations.
2–3 weeks
typical health check timeline
40%+
of ServiceNow capabilities go unused at most institutions
Quick wins
identified in every engagement
The Bettera Edge: AI-Native Analysis
Speed to Insight
Using our Blueprint, we analyze your system metadata 30–50% faster than manual audits.
Prioritized Remediation
We don't just give you a list of problems. We give you a prioritized plan for recovery.
Performance First
If a workflow is frustrating your faculty, we find the root cause and fix it.
What We Assess
Platform Configuration & Best Practices
Is your instance configured according to ServiceNow best practices? We identify technical debt, customization sprawl, and optimization opportunities.
Adoption & Utilization
Are faculty, staff, and students actually using the platform? We measure adoption rates and identify barriers to engagement.
Integration Health
How well does ServiceNow connect with your SIS, LMS, HR systems, and other campus platforms? We evaluate integration reliability, data flow, and performance.
AI & Automation Readiness
Is your instance ready for Now Assist and AI-powered workflows? We assess data quality, process maturity, and use case prioritization.
Why this matters to your mission
Recaptures Lost Capacity
A slow system is a "hidden tax" on every employee; fixing it restores thousands of hours of productivity.
Secures the Institution
Identifies security gaps and compliance risks before they become a headline.
Maximizes Investment
Often, the solution isn't buying new software—it's finally making what you have work as promised.