AI That’s Already Part of the Platform
Now Assist isn’t a bolt-on. It’s AI embedded natively across ServiceNow—powering intelligent search, case summarization, agent recommendations, and conversational AI experiences for students, faculty, and staff.
Now Assist in Higher Education
Conversational AI for Students
Students ask natural language questions and get accurate, context-aware responses drawn from connected institutional systems. No more navigating complex websites or waiting on hold.
Agent-Facing Intelligence
Advisors receive AI-generated summaries before meetings. Service agents get recommended solutions based on similar past cases. Faculty route admin requests through intelligent workflows instead of email chains.
Intelligent Search
Across the portal, knowledge base, and service catalog—Now Assist surfaces the right answer faster, whether the user is a first-year student or a tenured professor.
Case Summarization & Triage
Automatic summarization of complex, multi-touch cases. Intelligent routing based on content, urgency, and historical patterns.
Native
AI built into the Now Platform
80%+
of routine questions answerable by AI
Seconds
to generate case summaries that took minutes manually