Faculty Teach. Staff Serve. HR Makes It Possible.
Higher ed HR teams manage some of the most complex workforce environments in any industry—tenure tracks, adjunct pools, union contracts, compliance requirements, and seasonal hiring cycles—often with consumer-grade tools.
How Bettera Helps HR
HR Service Delivery on ServiceNow
A single portal for all employee requests—benefits, payroll, IT access, facilities, compliance—with intelligent routing, automated approvals, and AI-powered self-service. Faculty and staff get answers in minutes, not days.
Onboarding Automation
Cross-departmental onboarding workflows that coordinate IT provisioning, badge access, benefits enrollment, training assignments, and department orientation—triggered automatically when an offer is accepted.
Case Management
Track, route, and resolve employee cases with full visibility. No more email chains. No more lost requests. Every case has an owner, a timeline, and a resolution.
Faculty Experience
Purpose-built workflows for the unique needs of faculty: course load management, research compliance, sabbatical requests, and tenure-track milestones—all accessible through a single, intuitive portal.
60%+
of faculty time lost to admin tasks outside the classroom
3–5
disconnected systems for a single onboarding process
$15K+
average cost to onboard a single staff member
The Challenge
Faculty are spending more time navigating disconnected systems than teaching. Staff onboarding spans multiple departments and platforms with no single owner. Employee cases—benefits questions, leave requests, accommodations—bounce between email, phone, and paper forms.
The result: burned-out employees, slow response times, and an HR team that’s constantly reacting instead of leading strategic workforce initiatives.
