The Foundation Everything Else Is Built On
IT Service Management is where most institutions start with ServiceNow—and for good reason. But a well-implemented ITSM is more than a ticketing system. It’s the foundation for enterprise-wide transformation.
#1
platform for IT service management in higher ed
30–50%
reduction in resolution time with proper implementation
Foundation
for every other ServiceNow capability
Higher Ed ITSM, Done Right
University IT is uniquely complex. You serve thousands of students, hundreds of faculty, and dozens of departments across multiple colleges and campuses. Bettera implements ITSM with an understanding of this complexity—not generic enterprise templates.
Incident & Request Management
Streamlined workflows for the most common campus IT scenarios: account access, network issues, classroom technology, software provisioning, and more.
Service Catalog
A student- and faculty-friendly service catalog that makes it easy to find and request IT services—with intelligent categorization and AI-powered search.
Knowledge Management
Self-service knowledge bases that deflect common tickets and empower students and staff to solve problems on their own.
Change & Problem Management
Governance-ready change management workflows designed for the shared-governance environment of higher education.
